Reference

Privacy Policy for Your Account Data

We explain what we collect, how DANA, OVO, GoPay, and QRIS records are handled, and how you can ask for a change before you open an account.

Account DataCookiesLocal LawChange Requests

Browse lobby Read FAQ

What This Policy Covers

cubit4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the account data we collect when you register, contact us, or use the wallet flow linked to DANA, OVO, GoPay, QRIS, or bank transfer. We also explain cookie use, device logs, and the records we keep when you verify a change on mobile

1
or desktop. We use that data to run your account, check security, settle disputes, and meet legal duties. If a request is allowed only in certain places, we apply it only where local law permits. We may share limited data with payment processors, verification partners, and
2
support tools that help us handle your request or account activity, but only for the purpose tied to that request or activity. If you want a copy, correction, or removal of a record, contact us through the channels below and include the email on the account
3
so we can match the right file.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where To Send Privacy Requests

When you want to check, correct, or close a data record, we keep the route simple. Send the request through live chat, WhatsApp, or email, then include your account email, the change you want, and the device you used if the issue came from mobile. Our team handles privacy requests every day from 10:00 to 22:00 WIB, including account questions sent from Jakarta or anywhere else in Indonesia.

Team online

Live Chat

Open live chat from the login page and send the account email plus the request type. We use it for access checks, correction requests, and cookie questions, with replies handled every day from 10:00 to 22:00 WIB.

If you prefer your phone, send the same request through WhatsApp and add a clear subject line. We may ask for a short identity check before we share or update any record tied to your account.

Email

Use email when you need a written trail for later. Attach the registered address, the date of the request, and any screenshot from mobile or desktop if it helps us locate the right record faster.

DATA CARE

How We Handle Your Data

We keep only the details needed to run your account, verify requests, and meet legal duties.

Data Scope

We collect your name, contact route, login timestamps, and payment reference only when they are needed for account handling. If you leave a form unfinished, we keep the draft only long enough to help support trace the request.

Cookie Use

Cookies help us remember session state, language, and whether you last opened the page on Android, iPhone, or desktop. You can clear them in your browser settings, but the page may ask you to sign in again.

Device Checks

When your device changes, we may ask for a one-time code or a recent account action to confirm it is really you. That step helps protect access when a phone is lost or a browser is shared.

Retention

Active account records stay while your account is open. After that, we keep only the records needed for dispute handling, audit, or legal duties, then remove the rest on a scheduled cycle.

Access Request

Send the registered email and the exact record you want to see. We confirm the request through your contact channel first, then share the data we are allowed to release under local law.

Change Request

If your name, phone number, or address changes, send the update through chat or email. We compare it with your current account record, apply the change where allowed, and keep the old trail only when required.

Privacy Questions We Hear Most

These are the questions we answer most before someone sends a privacy request or opens an account. Read through them, then reach us by chat, WhatsApp, or email if you want a copy, a correction, or a fresh check on cookies. We keep the route short so you do not need to repeat the same account details twice. If your device changed after a login on mobile, tell us that too.

We collect the name you submit, your contact route, login history, device type, and payment reference only for account handling, checks, and dispute support. We do not ask for extra fields unless local law or your request requires them.

Cookies keep your session, language, and device path in place so the page loads properly when you move between mobile and desktop. If you clear them, you may need to sign in again.

Yes. Send the request from your registered email or WhatsApp, and include the exact record you want. We confirm the request first, then share what local law allows us to release.

Send the new name, phone number, or address through chat or email. We compare it with the current account record, then update it after verification. If local law limits a change, we explain the next step.

We keep active records while your account is open, then retain only what is needed for dispute handling, audit, or legal duties. The rest is removed on a scheduled cycle.

Use live chat, WhatsApp, or email from 10:00 to 22:00 WIB every day. Add your registered address, a short reason, and the device you used so we can route it faster.

It applies only where local law permits. If a rule in your region changes what we can collect, store, or share, we follow that rule and keep the request process clear.

Privacy Policy for Your Account Data

Where To Send Privacy Requests

Live Chat

WhatsApp

Email

How We Handle Your Data

Data Scope

Cookie Use

Device Checks

Retention

Access Request

Change Request

Privacy Questions We Hear Most

01 What data do you collect when I open an account?

02 Why do you use cookies on my phone and laptop?

03 Can I ask for a copy of my data?

04 How do I correct my account details?

05 How long do you keep my records?

06 Who can I contact about privacy requests?

07 Does this policy apply everywhere?

Related Pages